Phone Banking Moan

29-year-old British man, Graham O'Brien, has been refused access to his account, five times, by his bank, when he tried using telephone banking. Staff at the Halifax Bank declined to provide Mr. O'Brien access because he has a high pitched voice. The problem is his bank details are in the name of a man, but his voice is so high, bank staff think it's a woman calling. Mr O'Brien has said he felt humiliated, but I just find the whole thing funny. The Halifax have subsequently apologized.